Soleeva FAQ’s




General Solar Questions

What are environmental benefits of going solar?

Solar power directly offsets utility purchases of electric power from coal and gas-fueled power plants. This lowers the atmospheric Carbon Dioxide, and Sulfur Dioxide (Green-house gases) and Nitrogen Dioxide – a potent smog-related gas. Installing one average (5kW) Soleeva solar panel system is like planting 200 trees. We show you the impact you get to make to the environment with your free estimate. One of the great things about Soleeva’s Self-Cleaning panels is that they further break down Sulfur and Nitrogen compounds, thereby adding more to the renewable benefits of solar energy.

How do I find out how much I pay for electricity?

The best way to find out how much you are paying for electricity is by looking at your monthly utility bill. You can access this by going online and accessing your utility company’s online portal. There you will see there is a way to download your electrical usage and monthly bill for the previous year.  In many cases for California residents, your energy provider will be PG&E. You can also call PG&E at (877) 743-4112 or visit their website at pg&

How much can I save using solar?

At Soleeva, every system we build is designed to fit the individual needs and desires of the customer. We will work hard to customize your system to be just right for you. Therefore, each system is different and the amount of money you can save depends on multiple factors such as current energy usage, current energy provider, geographical location, roof size, and roof type. Depending on your usage and roof size, you may be able to lower your energy usage to near zero with net metering. This will completely get rid of your energy bill and you will start saving the second the system is turned on. However, you will still be required to pay approximately $10 per month for meter costs. Generally clients get a great ROI by switching to solar.

What is net energy metering?

Simply stated, net metering is the difference between what your solar system produces and what you use over a year’s time. If you use more power in a year than your system generates in a year, you pay a “true-up” charge.  If you use less, then the utility provider may pay you a small nominal fee per kW hour underused. Currently PG&E is advocating for net energy metering (NEM) 3.0 which will impose a fee to go solar per kW. Hurry now to be grandfathered into NEM 2.0 (our current NEM).

What is NEM 3.0?

In 2022 the California Public Utilities Commission (CPUC) proposal, known as NEM 3.0, would reduce payments granted to rooftop solar customers for the excess power they generate, which is known as net metering. The proposal would also add monthly hookup charges of $8 per kilowatt (kW) of installed solar. Currently the decision for NEM3.0 has been postponed indefinitely. Hurry now to be grandfathered into NEM 2.0 (our current NEM).

Will the solar system meet local building and fire codes?

All systems are permitted and inspected to make sure that the components we use, and how we install the components, meet all national, state, and local code requirements. Soleeva Energy is well experience in current codes, and we do not compromise on any safety and code regulations as required by your jurisdiction. You’re putting a power plant on your home, business, or farm and make it our top priority to have a safe system installed for you.

Do my panels produce power when the sun isn’t shining?

The answer is, it depends. Power isn’t generated at night when sunlight is not available.  During daylight hours, the amount of power generated is proportional to the amount of sunlight reaching the panels.  Cloudy days will not generate as much power as sunny days, winter production will not be as high as summer production because the days are shorter. Soleeva uses optimal materials to harness as much power as is possible through high-quality inverters, optimizers, and more.

Can my homeowners association stop me from putting solar on my house?

Generally speaking, no. However, it can depend on each individual circumstance. California Title 24 prohibits arbitrary restrictions on prohibiting solar installations. We will help you and work with you to mitigate your HOA regulations.

Company Information

What year was the company established? Where are their offices?

Soleeva Energy started in 2010. Our main office is at 1918 Junction Ave, San Jose, CA. Since our beginning, Soleeva has been proud to supply California with clean, renewable energy. We are big enough to be global, but are currently focused on our locals. We do not compromise on quality, and will expand incrementally. We are, however, able to do commercial projects in other states.

Are you licensed and insured?

Yes, we are a licensed CA Contractor (General B). Our official License Number is 997345.

Who designs the system and forecasts estimated annual output?

We have a dedicated team of skilled engineers who do the preliminary designs under the direction of our Chief Technology Officer. Every design that our team creates must be evaluated by our CTO to ensure a high level of quality.

Are the installers your employees? Do you use subcontractors for any part of the installation?

Our installers are full-time employees of Soleeva Energy. We have a dedicated team of professionals that have worked on both commercial and residential projects for over a decade. We generally do not use subcontractors, except in the rare case where we require additional expertise.

Do you have your own electricians on-staff in-house?

Yes, at Soleeva we have an in-house electrician available for every project.

What financing options do you offer (lease, PPA, loan, cash) and how do they differ?

We offer many different financing options through our partners, but the most beneficial for our clients is a green energy financing option such as provided by Sungage, Mosaic, or other lenders. We have partnerships with residential and commercial lenders, and find the right fit for you depending upon what’s most important to you in your financing goals. This allows for maximum tax benefits and prevents our clients from being locked-in to demanding contracts. Soleeva does not offer leasing options and does not plan to in the future.

Will someone from your team be present when inspectors come to inspect?

Yes, there is always a Soleeva Energy representative on-site when the inspector is present to ensure that everything runs smoothly.

Have you worked with my building type before?

Although there are many different types of homes on the market, there is a good chance that we are familiar with your home style. However, no two houses are alike and the condition of the important systems in the house makes each home unique and different. We ask that you mention your roof type and roof years so that we can provide the best service possible with this varying information.

Do you confirm that my house is structurally OK to hold panels?

Yes, we check to make sure that the rafter spacing is appropriate to support the load placed on the roof. Generally, most roof structures are adequate, but we carefully check to see if your roof is also in good shape as well because you would not want to install a solar system only to have to replace the roof a few years later.

How do I know my roof will likely need a replacement?

Generally, a roof that is leaking and is 40+ years old will require a re-roof. We will be able to superficially determine if you need a re-roof during the site survey. However, there are times that despite a site-survey, when actually working on the roof we find there is internal structural damage. Soleeva wants to make the solar journey as easy as possible for our clients, and we will work with you in that case to find the best possible solution.

Can you provide customer references?

Yes, we have multiple customer references. Please ask your sales representative if you would like them and we would be happy to provide them for you. We work hard to keep our customers happy during and after installation. Check out our ratings:


Does your system include remote panel-level monitoring? Is there an additional cost?

Soleeva offers remote panel-level monitoring for 5 years at no extra charge. However, after 5 years of usage, you will have to pay for an extended reporting if you are using a cell card for data reporting. Additional monitoring can be received from the inverter company at increments of 5 years. Soleeva will remotely monitor your system for the life of your system.

How do I access the monitoring platform?

Our system monitoring is easily accessible through an internet portal using your phone, tablet, or personal computer. After your system gets permission to operate, we will send instructions on how you can set up your monitoring.

Are your panels Soleeva panels? Do you manufacture them?

We design and assemble our panel technology right here in San Jose, California.

Do you proactively monitor my system’s performance after installation and notify me if there are any issues?

Yes, we do. You are also able to view your system’s productivity and can call us to double-check if there are issues so we can address them quickly.

Will you perform a whole house audit and let me know how to reduce all my energy demands?

We offer suggestions if requested to help make your home more efficient before installing solar to help reduce your base electric demand and subsequently reduce the size, and cost, of your solar system.

If I have an electric vehicle, how much solar energy is needed to charge it?

The answer is that it depends on the individual’s situation. Things like your EV home charger, type of electric car, and the distance you travel on average all play into how much energy you use. Knowing details like this will allow us to calculate how much you will need. On average a new EV will require 2,000kWh in addition to your current solar system to suffice.

Do you offer electric vehicle chargers?

Yes, we do install EV chargers and can adjust your PV design based on your future needs. We do ask the client to purchase the exact charger that they need.

Should my solar panels be connected to the grid?

  1. Yes, generally your solar panels must be connected to the PG&E or other service provider’s electrical power (utility) grid. The grid forms the basis of the net metering aspect of solar; which is that we produce extra power during the day (and PG&E credits us for this extra power production) and then at night, we withdraw the power back from the grid.  A second feature is that during the longer daytime sunlight months, we “bank” more power than we use and then “withdraw” the banked power during the short days of winter.  This is “Net Metering” which means we simply deposit energy into the grid and then withdraw from the grid.
  2. Note also, that Soleeva can design a solar system for remote locations to supply power where no grid connection for power is available. This is a special service we provide for our clients and is available as a special request with additional costs.

Do you recommend using a central inverter, micro-inverters or optimizers? Why?

The answer varies, but the end goal is always the same: to have the most optimal system that is perfect for your system. We do not compromise on quality, and when we provide a recommendation it is dependent upon the complexity of your site’s conditions.

  1. The simple answer is that it depends on the system we are installing, how much potential shading is occurring, budget sensitivity, data reporting, access to internet services, etc. For the most part, we utilize either micro-inverters or central inverters (sometimes called string inverters) with individual solar panel optimizers to keep your system running at its highest potential.
  2. We carefully select our equipment to provide the maximum power generation for your home or business. Each location has unique requirements and we select the best equipment based on what we mentioned above.
  3. At Soleeva, we use SolarEdge string inverters, and Enphase micro-inverters. We also use Sungrow inverters. Inverters do vary as we are always on the hunt for the best possible materials for your system.

How much will maintenance cost?

Generally, solar systems are designed to run for many years without trouble. Inverter systems will generally need to be updated and replaced after 10 years. We warranty 10 years for the inverters, and you can purchase an additional 10 years at a nominal cost.  Although the systems will run for a long time, they require an upkeep in order to run at peak performance. This maintenance primarily comes in the form of washing the surface of the panels to remove dirt and other grime. To maintain peak performance, most panels on the market require cleanings twice a year. However, Soleeva’s self-cleaning technology works with the moisture in the atmosphere/rain to keep your panels clean for longer. Because of this great technology, Soleeva panels produce more energy and require a fraction of as much cleaning compared to the average panel on the market. This could lead to thousands of dollars in savings over the life of the system. Get a quote, and you’ll see how much you’ll save on system maintenance.

Should I wait for newer technology?

We would not recommend it. Although there are minor improvements in solar technology, solar efficiency has largely remained unchanged for some time now. The efficiency has reached a plateau. In our opinion, it is better to install solar and begin saving now because the cost of solar systems will start to increase and the benefit of increased efficiency does not outweigh that cost. Energy rates go up 6-10% every year. By making the switch, you won’t have to worry about growing utility bills as the cost of energy from providers like PG&E inevitably begins to increase. Additionally, the 30% federal tax cut for solar installation is set to expire in 2023. With this benefit, you can deduct 30% of the total cost of the system, which can be thousands of dollars saved. This benefit is going to be gone soon, so take advantage now! You will also start to offset your carbon footprint. The sooner you make the switch, the more beneficial it will be for yourself, and many generations to come.

What kind of battery do you offer?

We offer  Q cells battery systems. These are battery systems that utilize safe Lithium-Ion battery chemistry. We go to great lengths to make sure that our customers get the safest and most reliable technology available. Note* we are always on the lookout for the best materials for our customers, so battery may change.

Why would self-cleaning and self-cooling panels be better than other regular panels?

  1. Dust and bio-films account for the second-highest energy loss in solar panels and lower production by blocking sunlight from reaching the solar cells. Self-cleaning modules clean the accumulated dirt and raise production efficiency. Many people don’t know that soil and algae build up on panels over time, and harden over the surface, thereby reducing production significantly. The chemically engineered self-cleaning technology is coated onto the panels to degrade those compounds, and keep your production high without the need of getting on the roof to clean the panels 2-3 times a year.
  2. Soleeva’s self-cooling technology keeps panel power generation high and lengthens the life of the product. Consistent heat beating down on panels degrade panels more quickly over time, as heat will degrade anything. High heat also reduced the immediate efficiency of the panel as they are not able to harness electrons as well as in cool temperatures. Therefore, it is best to choose the Soleeva Self-Cleaning and Self-Cooling combo panels when making the switch to solar in high-temperature locations.

Is it beneficial to have a battery system?

Yes, it is beneficial to have a battery installed with your solar system. A battery allows you to store energy when you are producing more than you need. This additional energy can be used in situations when you aren’t producing as much energy as you are using. This is useful for rainy and cloudy days or during blackouts when you won’t be able to generate power. When getting a battery, we recommend its use for your critical loads such as your refrigerator, lights, and router to ensure they last for as long as is possible.

How long will my battery last?

Determining how long your battery will last is dependent upon the side of your battery, how many loads you are using to drain your battery per hour. Say for example you decided to get a 18.9kWh battery and chose to run your refrigerator, router, and lights at the same time. Your battery can last 8-15 hours.

Can I get power during a blackout?

  1. By law (California Title 24 and the National Electrical Code), it’s required that your solar power system (or any system that can provide power to the grid such as solar, wind or generators) is equipped with a method to shut down the alternate source of energy in the event of a “grid” outage. This requirement is called “anti-islanding” and is in place to prevent feeding energy back into the grid during an outage for safety purposes.  Solar systems are capable of producing significant amounts of power that could be harmful to personnel working on grid equipment.
  2. That being said, there is a way to integrate battery systems into your solar system to allow your home to operate “off-grid” during power failures or deliberate utility shutdowns. Battery systems generally add to the cost of your system plus any electrical upgrades for a storage system.  Also recognize that during a power outage event, your usage of power in your home will be restricted to powering lighting, telecom, refrigerator, and simple appliances; any large electrical appliances such as driers, hair dryers, electric ovens, stoves, and air conditioners will drain the battery system almost immediately.

Will panel performance degrade over time?

Panel performance does degrade over time due to the aging of the silicon solar cells. Soleeva’s cooling technology slows down the rate of degradation and as a result, we are able to offer our clients a longer panel warranty.


Do you offer a system performance guarantee?

Depending on the type and number of panels, we offer various performance guarantees. When you make the switch to solar, you are paying for the production of energy, not just the panels. We at Soleeva understand that and strive to give our clients the best peace of mind. If we do not deliver on our promise, we will compensate you and fix your system at no additional cost to you.

Will you give me a firm quote or an estimate prior to signing a contract?

Yes to the best of our ability. We strive to give the most transparent pricing to our customers as is possible. When quoting our solar system, that include everything from parts, labor, installation, warranties, and permits. However, we can’t give a firm pricing on some pieces to your project until you go through site survey.

We recommend you keep in mind a few things when getting an estimate from Soleeva.

  1. Your electrical panel. Every client’s electrical system varies significantly, and only during site survey will we know if your electrical system can hold the solar system. Generally your sales representative will have a rough idea to reduce any surprises to you. For example: if you have a 100AMP electrical panel, you can usually  install up to 4.9kW with no hassles. However if you need 6kW and have a 100AMP panel, you may need a solar ready upgrade. This upgrade has a firm price which can be given to you by your sales representative. However, if you want an upgrade from 100AMP to 200AMPs, or more, the cost will vary and can only be determined when the project goes through our engineering phase.
  2. Grounding. Some jurisdictions now require that the last contractor to touch a project complete grounding for your home if it is not done. During site survey, it will be determined if you need grounding. Grounding is at a fixed price, and can be received via your sales representative.
  3. Roofing. The condition of your roof is determine at site survey, and sometimes underlying conditions such as rot are found while installation is in progress. We do our best to identify any cause for concern before the project starts, and work with you to find the best solution.

These are the main points that may arise during site survey for residential systems.

What is included in the quote?

What's included in soleeva

Every cost and fee is included in the quotation with the exception of any electrical system upgrades such as main panel replacements. Costs, permitting, installation, parts, labor, warranties are all included.

Can I add more panels/modules later?

Yes, but understand that it will involve re-designing the system, obtaining a new permit, new equipment, and installation. If you think you will want a bigger system, we recommend doing it upfront where costs will be lower.

What warranties are there on different parts of the system?

Our panels are warranted for 30 years, and our inverters are warrantied for 10 years with an additional 10 years available to purchase for a nominal fee.

What's included in soleeva

What’s included in soleeva

What if a new building is built and shades my system?

Shading by a new building being constructed is a difficult subject. New buildings require plan checks and reviews at the local city or county planning office which should catch any potential problems.  If not, you can request a review if you determine that your solar system would be adversely affected by a neighbor building a large structure that would impede your system to perform as built.

Who do I contact if there is a problem?

Contact Soleeva Energy. An important part of making the switch with Soleeva is our dedication to making sure your switch to solar is as smooth of a ride as possible. As you are placing a power plant in your home or yard, things come up. We strive to make sure if you are in need of a service, we will take care of it. We do not push you to a manufacturer to get any issues resolved.  Our number is (833) 820-8080 and our email is We have a friendly team of customer service representatives who are eager to help you in whichever way they can.

How are contract changes addressed? Do I have the right to cancel?

  1. Contract changes are addressed through a change order process which outlines any changes that need to be addressed. Contractors do not have the ability to see into walls or roofs or into hidden areas and we may find problems that must be addressed before proceeding.  This may or may not require a change order.  All change orders must be signed by the owner before we can proceed; and you will always be able to understand the potential cost impact before we proceed.
  2. You always have the right to cancel the contract before we begin work. You are protected by California contract law which gives you the right to cancel and receive your deposit back up to 72 hours after signing any California state contract.
  3. We work with you.

What happens if I sell my home?

If you have solar installed on your home, you should expect to see a higher home valuation depending on the age of the solar installation. Generally loans are relatively easy to transfer over to a new owner. Be wary if you are buying a home and there is a lease or PPA agreement in place (which Soleeva does not offer).


Which rebates or incentives do I qualify for? Federal? State? Other?

The federal tax credit is still active but will be expiring at the end of 2023. Make sure to get solar before the program ends to save 30% on the entire cost of your system.

Will my home value change?

Yes, in most cases installing solar will increase the value of your home by around $5,000 on average.

Will my property taxes go up?

The answer would be dependent on where you live, if at all. We recommend that you check with your realtor or financial advisor.

Are there any additional fees I should be aware of?

The only additional fees that you would have to pay are the line connection fee that PGE charges, which is $10 a month. This is to be connected to the grid in the event of a blackout or if you are not producing as much power as you are using.

How much money is due upfront? When are other payments due?

Here at Soleeva, we offer many different financing packages and like to work with the customer to get them exactly what they need. We do not require down-payments on all projects, there are no upfront costs and we offer financing with interest as low as 0%. However, generally, we require a down payment and progress payments as we proceed with a final payment following the successful completion of a city or county inspector. All necessary payments are carefully explained to our customers and are included in the contract. Our sales team will make sure that you understand every line of the contract so that you can rest easy after signing.


How long will it be between the time I sign the contract to installation?

The exact time varies by city and county. We have several steps we follow in order to prepare to install your installation. This includes job backlog, design, permitting, equipment procurement, construction, and inspection, as well as applying for “Permission to Operate” from PG&E.  The more complicated the installation is, the longer the job will take, but we generally like to tell our clients that a reasonable job takes up to 8 weeks to accomplish from signing to completion.

How long will the installation take?

The actual on-site installation job can take from one to ten days or more, depending on size and local challenges. We try to get in and out as quickly as possible for the comfort of our customers.

Will there be a qualified electrician on site?

A qualified and experienced electrical technician is always on-site when the electrical connection is made to your home’s electrical panel. If circumstances require a special skill set, we will bring in the necessary experience to complete the job to the code requirements.

Do I need to be home during the entire installation?

Generally, all we require is access to the front and back yards, the electrical panels, and the garage. We respectfully care for your property while we are on the job to make sure safety and craftsmanship govern our work. We have multiple reviews from customers about our installation process and we encourage you to check them out on our website.

Who is responsible for fixing any damage to my home if caused during installation?

Soleeva Energy is responsible for correcting any damage we may cause during the time we are at your home. While we constantly strive to make sure our client’s property is protected from damage, mistakes may happen. In the event that Soleeva damages anything, we will correct or replace any broken or damaged item caused by our employees. We cannot, however, repair prior damage or damage caused by others during the time we are not present on your property.  This would be the responsibility of your homeowner’s insurance provider.

What is the process for future roof replacement?

Installing a new roof with solar panels already installed will require more work to un-install the solar system and then re-roof and re-install the solar system. If your roof is more than 13 years old or made with thin profile shingles, you would do well to consider replacing your roof before installing solar panels. Luckily, Soleeva also provides roofing services to our customers, so if you need that done, we have you covered.

Can you install a canopy system or ground mount if my roof is appropriate?

There are many ways to install solar. Roof, carport or canopy are all options for us to provide a solution to your solar needs. These options are all discussed and gone over with the homeowner prior to designing the system.

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